Claudious Tours & Safaris

If you are going to Africa, PLEASE DO NOT book with Claudious Tours and Safaris!!! I paid in full and received an email 24 hours before I was supposed to leave saying that my safari was cancelled! I never got any money back! Claudious Tours and Safaris are frauds, thieves and scam artists.

We booked an African safari package with Claudious Tours back in February. The trip was supposed to be from 28MAY-06JUNE. We spent $1800 on the tour and unfortunately forced to cancel because of the COVID-19 crisis.

We requested cancellation back in March and they have consistently given multiple excuses and lies for not returning our money. They originally refused to give any refund, but then looked up their refund policy for cancellations.

Claudious Tours policy states that they take a certain percentage of the cost for cancellations. For which we do understand that, but even after that they still refuse to give us our refund back through Paypal. They eventually said that they would start giving us installments of our money beginning 07 May, then every month after until paid.

They still have NOT given us our refund and continuously keep giving us lies and empty promises. This is unprofessional and it literally takes 20 minutes to do a refund on Paypal. The last email we received from Claudious was stated they have been issuing refunds to other customers. Attached to the email was ‘refunded reciept’ as so-called proof from another customer saying they were processing refunds. The receipt had this customer’s private information, address, banking info that WASN’T redacted. Anyone could’ve taken that information and committed identity theft on this person.

Please DO NOT do business with this agency, there are way better places to book with in Nairobi.

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4People gave this
a kudu

The trip with the team Claudius tours well maintained vehicle, well selected lodges was generally perfect the manager Claude was keen in listening to what we wanted from the beginning and he delivered on what we wanted. Thanks again!

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6People gave this
a kudu

This tour operator is a complete scam, and they ripped my friend and I off of $1800.

We were supposed to go to on a safari with them in May, but due to Coronavirus, we needed to cancel. They said they could only refund 60% of what we paid according to their terms and conditions, which we agreed to. However, they never ended up paying us anything, they just continued to lie and come up with new excuses each time I asked for the money they owed us.

I even offered to do an installment plan, where they would pay me about $150 once a month until the balance was paid, but they didn’t pay me on the first date agreed upon, they just came up with some unintelligible excuse as quoted from my most recent email with them:

“We were by this time supposed to have started giving you back the money due to you. However, with the work system between us and line hotels we got to wait for the feedback as our bookings are normally done under group trip plans NOT individual names that you can ask from outside and get to know as such.”

The above doesn’t make any sense, since they never even made a reservation at any hotel for us.

After seeing a 1 star review in February, I decided to contact all the hotels that we were supposed to stay at to confirm that there was a reservation with this company. Each hotel said they had no reservations and had never worked with them before. I confronted Edmond about it, and he said they were going to eventually make a reservation, but I called the hotels again two weeks before we agreed to our installment plan, and they had still never heard of them. Therefore, he was blatantly lying to me in his last email.

Trust me, there were many other irregularities and blatant lies they told us that would take too long to type.

TLDR: They are liars, and a complete scam. Please pay a little bit more for a reputable tour operator that is KATO certified, NOT these con artists.

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2People gave this
a kudu