Solaris Tours & Safaris

1 review
Reviews: 1
Tour packages: 4 tours
Private, custom tours
Group, set date tours
Photos: 3
Main focus: Mid-range
Established: 2017
Headquarters: Kenya
Languages:
English


Contact info

About Solaris Tours & Safaris

Solaris Tours & Safaris has the experience and knowledge of Africa. We ensure that our services always exceeds your expectations. We specialize in Safaris in Kenya, Tanzania and Rwanda. Our team of consultants have all travelled and experienced Africa and are passionate about this beautiful continent and what it offers in the way of wildlife, culture and the many varied landscapes.
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"Worst experience"

By: Prado
Safari enthusiast
Brazil Brazil
9 kudus
Photos (0)
Reviews (1)
Did not go on this tour Reviewed: Nov. 07, 2019

I came here to leave my testimonial on how to screw up your lifetime vacation in Africa hiring Solaris Tours & Safaris.

Really could not figure out if they are doing business in bad faith or only complete incompetents, either way, don't make the same mistake we did.

We closed a package with them for 3 days Safari in Tanzania, they asked for 30% down payment because just with this payment they would be able to assure our lodge (apparently). We did the payment in truth faith and they told us that all was set with the lodges. They did confirm by email plenty of times saying we had all paid. Thanks God I went to check with the company that owns the lodges and they didn't receive any money, in fact they even ran out of rooms for the days we will be there! These guys are liars, they confirmed over and over that the lodge was paid and the lodge didn't even know who we were when we first got in touch. Even after we start pushing them saying the lodge was not paid they kept asking for more time, they lost several deadlines we gave them to send our money to the lodge to try to get our rooms! So after many days of stress and headache we start asking our money back and they just don't send it! They stopped answering our emails and blocked me on Whatsapp! Worst experience ever!! We then discovered they are known for that practice of promising you one lodge and then when you get there the 'upgrade' you against your will to another one!!

We already filed a fraud complain on PayPal and on Safari Booking, because we do not wish this situation to anyone else!

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Countries visited: Tanzania
9People gave this
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By: Prado
Brazil Brazil
Countries visited: Tanzania
Visited: Apr. 2018
Reviewed: Apr. 11, 2018

9People gave this
a kudu

 Like this review? Go on, give it a kudu!
YAScore: 44/100
Based on 1 review

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