Solaris Tours & Safaris

I came here to leave my testimonial on how to screw up your lifetime vacation in Africa hiring Solaris Tours & Safaris.

Really could not figure out if they are doing business in bad faith or only complete incompetents, either way, don't make the same mistake we did.

We closed a package with them for 3 days Safari in Tanzania, they asked for 30% down payment because just with this payment they would be able to assure our lodge (apparently). We did the payment in truth faith and they told us that all was set with the lodges. They did confirm by email plenty of times saying we had all paid. Thanks God I went to check with the company that owns the lodges and they didn't receive any money, in fact they even ran out of rooms for the days we will be there! These guys are liars, they confirmed over and over that the lodge was paid and the lodge didn't even know who we were when we first got in touch. Even after we start pushing them saying the lodge was not paid they kept asking for more time, they lost several deadlines we gave them to send our money to the lodge to try to get our rooms! So after many days of stress and headache we start asking our money back and they just don't send it! They stopped answering our emails and blocked me on Whatsapp! Worst experience ever!! We then discovered they are known for that practice of promising you one lodge and then when you get there the 'upgrade' you against your will to another one!!

We already filed a fraud complain on PayPal and on Safari Booking, because we do not wish this situation to anyone else!

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